Terms and Conditions

Effective Date: 14 August 2025
Company Name: Innovachem Krystian Grzyb
Company Registration / NIP: 7621764306
Registered Address: Sarmacka 21/8, Warsaw, Poland
Website: concreteremover.co.uk

1. Introduction

These Terms and Conditions (“Terms”) govern the use of our website concreteremover.co.uk and the purchase of products from Innovachem Krystian Grzyb (“we”, “us”, “our”). By accessing our website or placing an order, you agree to be bound by these Terms.

2. Eligibility

You must be at least 18 years old to purchase products from our website. By placing an order, you confirm that you meet this requirement.

3. Products

We supply chemical solutions, including concrete removers and associated products, as described on our website.
While we make every effort to ensure product descriptions and images are accurate, minor variations may occur.

4. Prices and Payment

  • All prices on our website are displayed in GBP (£) and include VAT unless stated otherwise.

  • Payment is required in full before dispatch of goods.

  • We accept payment by credit/debit card, bank transfer, and other secure payment methods available at checkout.

  • Prices are subject to change without prior notice.

5. Orders

  • An order is considered accepted only after we confirm it in writing (via email).

  • We reserve the right to refuse or cancel an order in cases of suspected fraud, payment issues, or product unavailability.

  • If we cannot fulfil your order, we will issue a full refund.

6. Delivery

  • We deliver within the United Kingdom and selected international destinations.

  • Delivery times provided are estimates only.

  • Risk of loss and title for goods passes to you upon delivery.

  • It is your responsibility to ensure the delivery address is accurate and accessible.

7. Returns and Refunds

  • You have the right to cancel your order within 14 days of receipt, in accordance with UK consumer law, provided the goods are unused and in their original packaging.

  • Certain products (including opened chemical containers) may not be eligible for return due to safety regulations.

  • To request a return, contact us at the details provided below.

  • Refunds will be processed within 14 days of receiving the returned goods.

8. Product Safety and Use

  • Our products are intended for professional use.

  • Always follow the instructions provided on the product label and safety data sheets (SDS).

  • We accept no liability for misuse, improper handling, or non-compliance with safety recommendations.

9. Limitation of Liability

  • We are not liable for indirect, incidental, or consequential damages arising from the use of our products.

  • Our total liability for any claim shall not exceed the price paid for the product.

10. Intellectual Property

All content on concreteremover.co.uk, including text, images, and logos, is our intellectual property and may not be used without our permission.

11. Privacy Policy

Your personal information is processed by our Privacy Policy, which is available on our website.

12. Governing Law

These Terms are governed by and construed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Information

Innovachem Krystian Grzyb
NIP: 7621764306
Sarmacka 21/8, Warsaw, Poland
Email: info@concreteremover.co.uk